Shipping policy

Thank you for shopping with Molinas Jewelry LLC. We are committed to processing and shipping your order safely and efficiently.

Order Processing

  • Orders are processed within 1–3 business days, unless otherwise stated on the product page.

  • Personalized or custom-made jewelry may require additional processing time before shipment.

Shipping Method

  • All orders are shipped via UPS.

  • Once your order has been shipped, you will receive a tracking number by email so you can monitor your shipment.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Molinas Jewelry LLC is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect, incomplete, or invalid shipping information provided by the customer.

If a package is returned due to an incorrect address, the customer will be responsible for the cost of reshipping the order.

Delivery Responsibility

Once UPS confirms that the package has been delivered to the shipping address provided at checkout, Molinas Jewelry LLC is no longer responsible for lost, stolen, or misplaced packages.

If you experience any issues after delivery, we recommend contacting UPS directly to file a claim or request an investigation.

Shipping Delays

Delivery times are estimates only and may be affected by weather conditions, holidays, carrier delays, or other circumstances beyond our control. We are not responsible for delays caused by the shipping carrier.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and include clear photos of the packaging and the damaged item so we can assist you.

Order Changes & Cancellations

If you need to change your shipping address or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, we are unable to make changes or cancellations.